Archive for the ‘Knowledge for Consumers’ Category

Simple Generator Maintenance Can make the Difference

November 8, 2012

Storm season is back and plenty of generator interest comes with it. Most recently this past October Sandy caused massive destruction and left thousands without power, many still yet to have it turned back on well over a week later. For those that had prepared for the worst by purchasing a generator you may very well have gotten through the outage without any problem. For others just purchasing the generator and having it there is not enough because when they went to start it nothing happened. Consumers may not realize how vital it is to properly maintain and service their generators so they are assured proper function when it is called upon. We received many calls throughout the storm and days afterwards of generators not starting or failing during the power outage.

Many of our customers that had installed a Kohler whole house automatic generator got to see the benefits first hand during this last storm. Of course Kohler has the added advantage of a weekly/bi-weekly test cycle that makes sure its ready when it’s needed. In fact many of our installations include an added feature of the “OnCue” monitoring software allowing both the customer and ourselves to see if there is any issues during its test cycle, and emails are sent each time the utility power was lost and the back-up power took over. Each one of our installations also include the first year of service within the cost of the job. Too many people do not realize how important some simple maintenance services on the generator will keep them from having a failure to start when it’s needed most. At Caron Electric our customers do not have to worry about these sorts of things because of our yearly service maintenance contracts assuring a working generator each and every time.

So what do I mean by simple generator maintenance you ask. Well first off as a consumer you must understand that a generator is just like a big motor for your home. Would you drive around in your car for a year or more without checking its oil levels or replacing your filters as required by the manufacturer? Well a generator is no different and requires that you service it to assure its stays operating at its best performance. These things include oil, oil and fuel filters, spark plugs, battery and heater to name a few. Being that any one of those can cause a problem with the proper operation of the generator it is a must that you stay on a schedule. As I am most familiar with the Kohler product line I will talk about that, Kohler recommends once a year or every 100 hours for service. Kohler units have a run time odometer so you can see how many hours of operation has been logged on it. Different generator manufacturers may have similar requirements on the time interval or hours on the unit or exactly what should be checked and replaced during the service but all require this type of care to guarantee it in good working order.

During the last storm we saw everything from batteries that had gone dead, heaters that had malfunctioned, oil levels that were not maintained, all of these things resulted in generator failure for the customer. Getting somebody out for a service or repair during these busy times cost the consumer more then the annual service would have to start with. For example Caron Electric charges an annual service maintenance contract of $395 and you don’t have to remember as it’s on an automatic service rotation. While many of the repairs, service and replacement part installations cost over $500 during the storm and days after because of the emergency nature and quick response time necessary. Add in the extra loss of time at work to be at home, food that would spoil, and the unhappy family members that came with the outage and you have certainly exceeded the value of a simple service maintenance to your generator.

So if you have a generator and you are considering yourself covered for the next storm or power outage time to reconsider. Ask yourself when was the last time it was serviced? If you don’t know start a log and keep it updated in your kitchen drawer or another place of safe keeping. This is good not only for your generator but any vital piece of equipment in your home from the boiler to furnace, air conditioning system, etc. If you have a Kohler brand generator and are living in Massachusetts you can even sign up for the yearly maintenance through Caron Electric…I will be glad to hear from you. Remember you made the right decision getting back-up power for your home, don’t make a bad decision and let it go unattended.

Winner: 2012 CMUS Talk of the Town Award for Excellence in Customer Satisfaction.

April 27, 2012

It gives me great pleasure to announce Caron Electric was awarded the 2012 Excellence in Customer Service.  This award is given out based upon research gathered by Celebration Media U.S. over the last twelve months. An accumulation of customer ratings, positive reviews, blogs and social networks are used to determine the highest rated and top-reviewed businesses.

Here at Caron Electric we pride ourselves in excelling to meet all of our customers needs and being pro-active in bringing the latest and greatest technology to our trade. With the use of social media like Twitter and Facebook we keep clients informed and try to give a face to our customer service department.  From answering our phones with a live operator 24/7 to responding to all emails within 24 hours or less you can always expect the best when working with Caron.  No matter how small the question or problem we understand how important our customers are to growing the business and strive to make every one of them feel appreciated.

When I first started with Caron Electric, about 10 years ago, I never thought of how many things could change in just one decade. What used to be as simple as a courtesy follow-up call or customer satisfaction survey has turned into a world where reviews and feedback is left before you have a chance to pull out of the driveway. That to me is exciting, the world does not stop, the wheels keep on turning and you must always make sure you got your eyes on the road and hands on the wheel if you want to drive your business successfully.  That is why receiving recognition like this Excellence in Customer Service Award by the Talk of the Town just reiterates responsive, responsible, and reactive customer service is good business practice.

I would like to close this announcement with a heartfelt Thank You to all of our customers, vendors, and business contacts that have been so vital to the success and future of Caron Electric. We wish each and everyone of you the best in 2012 and years to come.

Twitter feed: @caronelectric

Facebook page: http://www.facebook.com/CaronElectricInc

Generator Purchase Be Prepared – Sept. 2011

September 8, 2011

With the summer of 2011 winding down I thought what better time than now to touch base on the hottest topic in the trade. As we all know the recent storm damage from Irene left many people without power for hours if not days. Some may have prepared for this with having a portable/manual generator or others with a whole house/automatic generator both being great when your power has been knocked out. With the automatic start standby generator having the greatest benefit of not having to start manually and not having to refuel on a 3-4 hour basis. We had many requests before, during, and after the storm for providing or setting up a generator as you could expect.

You can read my blog post here for more information about generators themselves:

https://caronelectric.wordpress.com/2009/07/01/generators-dont-be-left-in-the-dark/

The 3 biggest questions you should ask yourself when you’re looking to add backup power to your home are the following:

1) What items in your home are vital to your needs. Some may answer this with the simple necessities like the fridge, stove, heat/ac, and one or two rooms would suffice. Others may have Critical Care equipment in the home or a home based business that at any point in time can not disrupted and in those instances the entire home may be required to be on the backup power. As with many homes in New England you may have a sump pump or well system that must be powered during an outage. Consider all of these things when reviewing your home. The amount of power you will need will directly affect the size of the generator that will be required. Prepare a list of your required equipment to be powered so the sizing can be done properly.

2) What fuel source do you expect to power the generator with? Your choices for standby/automatic start generators are either Natural Gas (preferred by most due to direct connection) or Propane (requires installation of a tank on site done by your fuel company) finally the last option used on most portable manual start generators is Gasoline. When the generator is tied into your existing natural gas connection its a hands free fuel source you will never have to worry about it running dry, if tied into a Propane tank you must check to assure your tank is full and ready if the generator is called upon. Lastly if gasoline is used you must go out every few hours and refill the generator tank to keep it operational. Know what fuel source you expect to use and if your prepared to have to manually start it or if you would prefer an automatic start hands free generator.

3) The cost of course and what is your budget? If you answered the 2 questions above first it will allow you to understand better what you should budget for the project. The more items you need powered the larger generator required to do so. The fuel source you decided will dictate what options are available and if you want to be responsible for fueling and starting the unit yourself. Obviously the portable manual start generators are going to be the cheapest route but come with the least amount of hands free operations and are usually sized smaller with less ability to run larger loads. The automatic standby generators come at a higher cost but the benefits of an automatic transfer within seconds of an outage with no need to manually refuel it is the best option for most.

At Caron Electric we provide the Kohler generator product line to our customers but we have the ability to wire and install any generator that a consumer is interested in using. We have found Kohler to be the best equipment on the market and we provide a full maintenance program as well as the companies Superior 5 year limited warranty to assure its proper operation when you need it. The question is not if you will need backup power for your home the question is when will you need it next. Be prepared and if Irene was not a reminder then remember back to the Ice Storms of last year when many were without power for a week and longer. I hope you have found this blog post useful and feel free to comment.

If you have any questions about generators or would like to have a free estimate provided for your home or business in MA feel free to reach out to 800.440.9940 or service@caronelectric.com

LOCAL ELECTRICIAN TO APPEAR IN NINTH SEASON OF PBS® SERIES ASK THIS OLD HOUSE®

February 15, 2011

Scott Caron, of Lexington MA, shows Ask This Old House host
Kevin O’Connor a few devices designed to make residential
electrical systems safer.

Scott Caron, President of Caron Electric, Inc. Burlington, MA, will
be appearing on an upcoming episode of Ask This Old House.
Scott’s appearance will premiere nationally on PBS Thursday,
February 24th and locally Monday, February 28th on WGBH 44
(check http://www.thisoldhouse.com/tvschedule or your local listings).
The ninth season of Ask This Old House features some familiar
faces including Host Kevin O’Connor, General Contractor Tom
Silva, Plumbing and Heating Expert Richard Trethewey, and
Landscape Contractor Roger Cook. The Ask This Old House crew
offers practical tips and instruction to help homeowners with all
sorts of problems and projects around the home.

Scott’s connection to the show and his interest in what the local
guys were up to has been a constant in his life since childhood.
Growing up in Arlington, MA, Scott lived just down the street from
the This Old House Arlington Project featured in 1982; his interest
was piqued daily as he watched the transformation of the project
home.

 
“Watching the This Old House project transform before my eyes
helped solidify my interest in the renovation and construction
industries, and I became hooked on the show and the knowledge
and best practices it provides. The content and topics addressed
on Ask This Old House also help better educate me and my staff
in how tradespeople can collaborate with homeowners to best
meet their needs.” – Caron

 

If you would like more information about this topic or would like
to speak to Scott Caron please contact Keri Cifuni at
781-389-4575 or email keri@caronelectric.com

Changing the Game!

December 7, 2010

Caron Electric is pleased to take on social media in a consumer friendly way. Everybody knows what it is like to get a simple question answered by a knowledgeable person. Doing an internet search or asking a friend or family member with some experience can end in some not so good recommendations. Calling around to the “expert” can result in a long wait to hear back if you even hear back at all. Well with the availability of all the social networking sites Caron has decided to change the same old game and bring our knowledge to the consumer free of charge with our “Ask a Question – Get an Answer” program.

Simply fan our company page at http://www.facebook.com/caronelectricinc and you have direct access to ask a question right on our Facebook page. You can also tweet your question to http://www.twitter.com/caronelectric

All questions will be answered in the order they are received or timed based upon research that may be required. This service will not be available after hours or during weekends and holidays. Pricing on jobs is not part of the “Ask a Question – Get an Answer” program. We hope to spread our wealth of knowledge to the sea of consumers.   Enjoy and be safe.

Connecting with our Customers

November 3, 2009

     I understand how important it is to have the ability for our customers to communicate with Caron Electric in varying formats. Sometimes it may be for a simple question to be answered other times it could be something much greater. Bottom line when you need to reach someone you don’t want to wait to hear back. Caron Electric strives to keep communication as simple as possible for our customers, from a toll-free # 800.440.9940 to email service@caronelectric.com you can always expect a response within 60 minutes or less.

With the popularity of social sites greater than ever Caron Electric has dove head first into the ocean of opportunity. These sites are a great way of keeping our customers and readers aware of all that Caron has to offer. From specials and discounts to new technology reviews or inside news about Caron Electric we are providing the means to our customers to be kept up to date.

I have compiled a list of different sites that we currently are involved with – and looking for suggestions for others you would like to see added.

Skype:  caronelectric 

Twitter: http://twitter.com/caronelectric

Facebook: http://www.facebook.com/CaronElectricInc

Myspace: http://www.myspace.com/caronelectric

Corkin: http://www.corkin.com/Profile/view.cfm?userid=46704

LinkedIn:  http://www.linkedin.com/profileviewProfile=&key=44289821&trk=tab_pro

Our profile can also be found on the following sites: Yelp, Yellowpages.com, Delicious.com, Angies List,  Workpost, Technorati.com, Digg.com, and Friendfeed

I would love to gain more friends, fans, and followers from all my customers and readers. Feel free to email me, max@caronelectric.com, with any additional sites or your username if you cannot find me I will add you directly.

New Communication Options with Caron Electric

October 13, 2009

Just wanted to let my readers and customers know that we have added a direct feed to our Blog on our facebook page.

http://www.facebook.com/caronelectricinc

We have also set up Skype for a direct connection with Caron Electric anytime we are at our office.

Our skype username is “caronelectric”

Thanks for reading and be back soon.

Exciting news for the Fall Season

September 23, 2009

Hello and welcome back.

Things have been picking up at Caron Electric as you can see I have not had much time to update our blog. I have exciting news I would like to share with my consumers and readers. Everyone has gone through some hardships with the economy taking a turn for the worse. Of course we had to make some tough decisions to assure Caron Electric would be around for years to come. Because of those decisions we have been able to slowly reposition ourselves for future expansion. That time has come and we recently added another electrician to our work force. Our newest electrician Brian is fully licensed and has many years of experience working in both the residential and commercial electrical field. So while other companies are still trying to get a handle on their future Caron Electric’s is burning brighter then ever.

Another even more exciting change here at Caron Electric for our customers is the reduction of our pricing by 10%. As the competition is greater than ever we knew the best way to stay competitive would be an overhaul of our pricing. I am happy to announce we are in our final stage of preparation to bring our new pricing manual to the field.

This upcoming Fall Season will have many opportunities to use our services and save money, take advantage today! If you have not already signed up for our email promotions and discount program take a moment out to email me at service@caronelectric.com

My experience with a Fujitsu Ductless Split

September 1, 2009

   I will let my readers know up front that I have never had central air for heating or cooling in any of my residences. The most I have ever done to try and battle the summer heat is put a window air conditioner in an apartment I was living in Salem. Now being an owner of a home I wanted to have the luxury of a central air system but was very concerned by the cost. A central air system requires duct work to be brought throughout the home to each area/zone. My house being 100 years old this was not feasible by any means. Luckily being in the trade brings its benefits and I knew about the Fujitsu Halcyon Ductless Split systems. The Fujitsu Halcyon system consists of a indoor blower unit and outdoor condenser unit. Both units are much quieter then your average air conditioner and about as loud as a overhead fan. I won’t bother explaining all the details about the ease of installation of these products but I will make it quite clear that NO duct work was required. The work can normally be done in one day which was the case in my instance. 

I purchased my materials directly through my company and got the 12,000 BTU model. This unit cools my entire first floor, a total of 900 square feet. The cost of running the unit for an entire season is around $50. Talk about energy efficiency a window unit could cost upwards of $20-30 per month to run for 10-12 hours out of the day. The unit I had installed also does heating, this was an added option as there are units that only do cooling. I was one of the poor souls that locked in on a high price on home heating oil last year and this season I was looking for any way to supplement my current heating system.  The difference in the cost of the system providing heat was several hundred dollars. The total cost to run this unit for an entire heating season is about $250. My expected savings for this upcoming heating season will be around $500 so it will pay for itself in just one year.  I am also receiving a rebate from my power company up to $500 for installing a new energy efficient unit. All of this on top of the “The American Recovery and Reinvestment Act of 2009” for a Federal Tax credit of 30% up to $1500 towards the cost of this project.

So all of the above is well and good you say but how does well does the unit function you ask… If you remember back just a couple weeks to the 10 day  heat wave we had high humidy in the 90’s day after day. My whole first floor was kept to a dry 74 degrees throughout the entire time. All of this is done through a simple remote control that offers multiple functions like – fan only mode, dry mode which helps to control humidity levels and varying levels of use from High, Medium, Low and Quite. This allows for you to find the exact climate you will feel most comfortable with during use of the system.

I can tell you I am completely satisfied. The unit is much friendlier to the eyes then a window air conditioner. The cost out of pocket was just a fraction of the cost of a complete central air system and that does not include the rebates that are forthcoming. I would highly recommend the Fujitsu Halcyon ductless split system to any residence or commercial property owner. Thanks for taking out the time to read up about my experience and hope to see you back soon.

You can learn more about the Fujitsu Halcyon Ductless Split systems here:

http://www.fujitsugeneral.com/learn_about.htm

Example of my system:

http://www.fujitsugeneral.com/wallmounted9-12RL.htm

 

____________________________________________________________

Caron Electric is a licensed, insured, and quality certified installer of these Fujitsu Halcyon products and systems.

#800.400.9940

service@caronelectric.com

http://caronelectric.com/index.html

Caron Electric – Information about us

July 30, 2009

I wanted to take a moment out to let my readers get to know Caron Electric a bit more. If you have not done so already I ask you visit our website for a complete overview:  http://caronelectric.com/index.html 

Caron Electric is a residential and commercial electrical contractor working in Massachusetts. Our staff of experts are available 24/7 by phone or email. The owner Mr. Caron holds his Masters License and all technicians working in the field have a minimum of their Journeyman License. We carry full insurance for any and all work performed. The warranty is the best in the industry with a 3 year labor and a lifetime on parts installed.

Caron Electric provides free written estimates before any work is performed. On the initial visit our electrician will get an exact cost to you with the option of starting the work the very same day. The fleet of vehicles are service ready with 1000’s of parts at our fingertips, we don’t have to leave for supplies saving you $$. Caron works on by flat rate pricing meaning you never have to watch the clock – you will have an upfront cost that does not change once the work is started. This provides savings over your standard hourly rate company.

Caron Electric is a member of many trade organizations including but not limited to the Better Business Buereau, National Fire Protection Agency, and Angie’s list. Your in good hands.

A little bit about me (Max):

I work as the Service and Dispatch Manager and have been doing so since 2002. My duties include: customer scheduling, project timeline monitering, admistrative permitting, inspector corrospondence, stock/material procurement, and complaint resolution. I also help with the IT, Web marketing, and Brand recognition for the company. I take great pride in the wonderful relationships we have built and the incredible workmanship my techs do out in field. Previous to this employement I held similar positions in other electrical contractors stretching from Maine to Virginia.

This blog is just one of the many sites that Caron Electric is involved with. We provide exclusive specials and discounts for all our social network friends and fans. I hope to see you add us. Here is a list of some other places you can link up directly with Caron Electric.

#1.800.440.9940  or service@caronelectric.com

http://www.facebook.com/CaronElectricInc
https://twitter.com/CaronElectric
http://www.myspace.com/caronelectric
http://www.linkedin.com/in/caronelectric
http://www.corkin.com/Profile/view.cfm?userid=46704