Simple Generator Maintenance Can make the Difference

November 8, 2012

Storm season is back and plenty of generator interest comes with it. Most recently this past October Sandy caused massive destruction and left thousands without power, many still yet to have it turned back on well over a week later. For those that had prepared for the worst by purchasing a generator you may very well have gotten through the outage without any problem. For others just purchasing the generator and having it there is not enough because when they went to start it nothing happened. Consumers may not realize how vital it is to properly maintain and service their generators so they are assured proper function when it is called upon. We received many calls throughout the storm and days afterwards of generators not starting or failing during the power outage.

Many of our customers that had installed a Kohler whole house automatic generator got to see the benefits first hand during this last storm. Of course Kohler has the added advantage of a weekly/bi-weekly test cycle that makes sure its ready when it’s needed. In fact many of our installations include an added feature of the “OnCue” monitoring software allowing both the customer and ourselves to see if there is any issues during its test cycle, and emails are sent each time the utility power was lost and the back-up power took over. Each one of our installations also include the first year of service within the cost of the job. Too many people do not realize how important some simple maintenance services on the generator will keep them from having a failure to start when it’s needed most. At Caron Electric our customers do not have to worry about these sorts of things because of our yearly service maintenance contracts assuring a working generator each and every time.

So what do I mean by simple generator maintenance you ask. Well first off as a consumer you must understand that a generator is just like a big motor for your home. Would you drive around in your car for a year or more without checking its oil levels or replacing your filters as required by the manufacturer? Well a generator is no different and requires that you service it to assure its stays operating at its best performance. These things include oil, oil and fuel filters, spark plugs, battery and heater to name a few. Being that any one of those can cause a problem with the proper operation of the generator it is a must that you stay on a schedule. As I am most familiar with the Kohler product line I will talk about that, Kohler recommends once a year or every 100 hours for service. Kohler units have a run time odometer so you can see how many hours of operation has been logged on it. Different generator manufacturers may have similar requirements on the time interval or hours on the unit or exactly what should be checked and replaced during the service but all require this type of care to guarantee it in good working order.

During the last storm we saw everything from batteries that had gone dead, heaters that had malfunctioned, oil levels that were not maintained, all of these things resulted in generator failure for the customer. Getting somebody out for a service or repair during these busy times cost the consumer more then the annual service would have to start with. For example Caron Electric charges an annual service maintenance contract of $395 and you don’t have to remember as it’s on an automatic service rotation. While many of the repairs, service and replacement part installations cost over $500 during the storm and days after because of the emergency nature and quick response time necessary. Add in the extra loss of time at work to be at home, food that would spoil, and the unhappy family members that came with the outage and you have certainly exceeded the value of a simple service maintenance to your generator.

So if you have a generator and you are considering yourself covered for the next storm or power outage time to reconsider. Ask yourself when was the last time it was serviced? If you don’t know start a log and keep it updated in your kitchen drawer or another place of safe keeping. This is good not only for your generator but any vital piece of equipment in your home from the boiler to furnace, air conditioning system, etc. If you have a Kohler brand generator and are living in Massachusetts you can even sign up for the yearly maintenance through Caron Electric…I will be glad to hear from you. Remember you made the right decision getting back-up power for your home, don’t make a bad decision and let it go unattended.

Winner: 2012 CMUS Talk of the Town Award for Excellence in Customer Satisfaction.

April 27, 2012

It gives me great pleasure to announce Caron Electric was awarded the 2012 Excellence in Customer Service.  This award is given out based upon research gathered by Celebration Media U.S. over the last twelve months. An accumulation of customer ratings, positive reviews, blogs and social networks are used to determine the highest rated and top-reviewed businesses.

Here at Caron Electric we pride ourselves in excelling to meet all of our customers needs and being pro-active in bringing the latest and greatest technology to our trade. With the use of social media like Twitter and Facebook we keep clients informed and try to give a face to our customer service department.  From answering our phones with a live operator 24/7 to responding to all emails within 24 hours or less you can always expect the best when working with Caron.  No matter how small the question or problem we understand how important our customers are to growing the business and strive to make every one of them feel appreciated.

When I first started with Caron Electric, about 10 years ago, I never thought of how many things could change in just one decade. What used to be as simple as a courtesy follow-up call or customer satisfaction survey has turned into a world where reviews and feedback is left before you have a chance to pull out of the driveway. That to me is exciting, the world does not stop, the wheels keep on turning and you must always make sure you got your eyes on the road and hands on the wheel if you want to drive your business successfully.  That is why receiving recognition like this Excellence in Customer Service Award by the Talk of the Town just reiterates responsive, responsible, and reactive customer service is good business practice.

I would like to close this announcement with a heartfelt Thank You to all of our customers, vendors, and business contacts that have been so vital to the success and future of Caron Electric. We wish each and everyone of you the best in 2012 and years to come.

Twitter feed: @caronelectric

Facebook page: http://www.facebook.com/CaronElectricInc

Caron Electric appears in PBS’s “Ask This Old House”

January 26, 2012

The new year of 2012 has started with some very exciting news. Mr. Caron had the pleasure of working with PBS and “Ask This Old House” for the second time. This episode covers the installation of an upgrade to 200amp for a residential home.  The episode details what happens when you take an existing service and replace it with a larger more common 200amp electrical service. It is amazing the time and effort that actually goes into taping and editing a television show, we would like to thank everyone associated with the show for their hard work and dedication. We are AMPED up about sharing this awesome news. You can watch the full episode directly at PBS: http://video.pbs.org/video/2186573603

Caron Electric Company Receives 2011 Best of Burlington Award

October 11, 2011

NEW YORK, NY, September 29, 2011 — Caron Electric Company has been selected for the 2011 Best of Burlington Award in the Electrical category by the U.S. Commerce Association (USCA).

The USCA “Best of Local Business” Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2011 USCA Award Program focuses on quality, not quantity.  Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.

2011 Best of Burlington Electrical Award

Caron Electric awarded Best of Burlington in Electrical 2011

About U.S.Commerce Association (USCA)

U.S. Commerce Association (USCA) is aNew York City based organization funded by local businesses operating in towns, large and small, across America. The purpose of USCA is to promote local business through public relations, marketing and advertising.

The USCA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.

SOURCE: U.S. Commerce Association

Generator Purchase Be Prepared – Sept. 2011

September 8, 2011

With the summer of 2011 winding down I thought what better time than now to touch base on the hottest topic in the trade. As we all know the recent storm damage from Irene left many people without power for hours if not days. Some may have prepared for this with having a portable/manual generator or others with a whole house/automatic generator both being great when your power has been knocked out. With the automatic start standby generator having the greatest benefit of not having to start manually and not having to refuel on a 3-4 hour basis. We had many requests before, during, and after the storm for providing or setting up a generator as you could expect.

You can read my blog post here for more information about generators themselves:

http://caronelectric.wordpress.com/2009/07/01/generators-dont-be-left-in-the-dark/

The 3 biggest questions you should ask yourself when you’re looking to add backup power to your home are the following:

1) What items in your home are vital to your needs. Some may answer this with the simple necessities like the fridge, stove, heat/ac, and one or two rooms would suffice. Others may have Critical Care equipment in the home or a home based business that at any point in time can not disrupted and in those instances the entire home may be required to be on the backup power. As with many homes in New England you may have a sump pump or well system that must be powered during an outage. Consider all of these things when reviewing your home. The amount of power you will need will directly affect the size of the generator that will be required. Prepare a list of your required equipment to be powered so the sizing can be done properly.

2) What fuel source do you expect to power the generator with? Your choices for standby/automatic start generators are either Natural Gas (preferred by most due to direct connection) or Propane (requires installation of a tank on site done by your fuel company) finally the last option used on most portable manual start generators is Gasoline. When the generator is tied into your existing natural gas connection its a hands free fuel source you will never have to worry about it running dry, if tied into a Propane tank you must check to assure your tank is full and ready if the generator is called upon. Lastly if gasoline is used you must go out every few hours and refill the generator tank to keep it operational. Know what fuel source you expect to use and if your prepared to have to manually start it or if you would prefer an automatic start hands free generator.

3) The cost of course and what is your budget? If you answered the 2 questions above first it will allow you to understand better what you should budget for the project. The more items you need powered the larger generator required to do so. The fuel source you decided will dictate what options are available and if you want to be responsible for fueling and starting the unit yourself. Obviously the portable manual start generators are going to be the cheapest route but come with the least amount of hands free operations and are usually sized smaller with less ability to run larger loads. The automatic standby generators come at a higher cost but the benefits of an automatic transfer within seconds of an outage with no need to manually refuel it is the best option for most.

At Caron Electric we provide the Kohler generator product line to our customers but we have the ability to wire and install any generator that a consumer is interested in using. We have found Kohler to be the best equipment on the market and we provide a full maintenance program as well as the companies Superior 5 year limited warranty to assure its proper operation when you need it. The question is not if you will need backup power for your home the question is when will you need it next. Be prepared and if Irene was not a reminder then remember back to the Ice Storms of last year when many were without power for a week and longer. I hope you have found this blog post useful and feel free to comment.

If you have any questions about generators or would like to have a free estimate provided for your home or business in MA feel free to reach out to 800.440.9940 or service@caronelectric.com

LOCAL ELECTRICIAN TO APPEAR IN NINTH SEASON OF PBS® SERIES ASK THIS OLD HOUSE®

February 15, 2011

Scott Caron, of Lexington MA, shows Ask This Old House host
Kevin O’Connor a few devices designed to make residential
electrical systems safer.

Scott Caron, President of Caron Electric, Inc. Burlington, MA, will
be appearing on an upcoming episode of Ask This Old House.
Scott’s appearance will premiere nationally on PBS Thursday,
February 24th and locally Monday, February 28th on WGBH 44
(check http://www.thisoldhouse.com/tvschedule or your local listings).
The ninth season of Ask This Old House features some familiar
faces including Host Kevin O’Connor, General Contractor Tom
Silva, Plumbing and Heating Expert Richard Trethewey, and
Landscape Contractor Roger Cook. The Ask This Old House crew
offers practical tips and instruction to help homeowners with all
sorts of problems and projects around the home.

Scott’s connection to the show and his interest in what the local
guys were up to has been a constant in his life since childhood.
Growing up in Arlington, MA, Scott lived just down the street from
the This Old House Arlington Project featured in 1982; his interest
was piqued daily as he watched the transformation of the project
home.

 
“Watching the This Old House project transform before my eyes
helped solidify my interest in the renovation and construction
industries, and I became hooked on the show and the knowledge
and best practices it provides. The content and topics addressed
on Ask This Old House also help better educate me and my staff
in how tradespeople can collaborate with homeowners to best
meet their needs.” – Caron

 

If you would like more information about this topic or would like
to speak to Scott Caron please contact Keri Cifuni at
781-389-4575 or email keri@caronelectric.com

Changing the Game!

December 7, 2010

Caron Electric is pleased to take on social media in a consumer friendly way. Everybody knows what it is like to get a simple question answered by a knowledgeable person. Doing an internet search or asking a friend or family member with some experience can end in some not so good recommendations. Calling around to the “expert” can result in a long wait to hear back if you even hear back at all. Well with the availability of all the social networking sites Caron has decided to change the same old game and bring our knowledge to the consumer free of charge with our “Ask a Question – Get an Answer” program.

Simply fan our company page at http://www.facebook.com/caronelectricinc and you have direct access to ask a question right on our Facebook page. You can also tweet your question to http://www.twitter.com/caronelectric

All questions will be answered in the order they are received or timed based upon research that may be required. This service will not be available after hours or during weekends and holidays. Pricing on jobs is not part of the “Ask a Question – Get an Answer” program. We hope to spread our wealth of knowledge to the sea of consumers.   Enjoy and be safe.

2010 Bring it ON!

January 25, 2010

Well it’s been months since I have made an entry into the Caron Blog.  Which can only mean the phones are ringing and customers are getting service :)

I am excited for what the New Year will bring.

Caron is happy to introduce our newest apprentices – Jeff, Kevin and Jimmy. We are proud to work with our local Trade schools and are glad to know such great quality employees coming from Minuteman Tech and Shawsheen. Caron takes pride in helping mold these fine young men into high quality tradesmen for the future of our industry.

Our Generator installation and service division has been busy setting up customers with “Emergency Power” at their fingertips. Knowing what happened last year during the ice storm our customers have taken the stance BRING IT ON and prepared themselves with hands free automatic backup power from a Kohler Generator. I could write a book about all the benefits a home backup generator can bring to your life – instead get a free consultation by calling 800.440.9940 or service@caronelectric.com

Many customers still have questions about what rebates and tax credits are out there for home owners in 2010. Since we are not experts in this area I answer questions on a case to case basis. If you have a question regarding work in your home and what discounts, credits, etc. may be available take a moment and respond here or by email at max@caronelectric.com  I will respond with 48 hours or sooner.

Connecting with our Customers

November 3, 2009

     I understand how important it is to have the ability for our customers to communicate with Caron Electric in varying formats. Sometimes it may be for a simple question to be answered other times it could be something much greater. Bottom line when you need to reach someone you don’t want to wait to hear back. Caron Electric strives to keep communication as simple as possible for our customers, from a toll-free # 800.440.9940 to email service@caronelectric.com you can always expect a response within 60 minutes or less.

With the popularity of social sites greater than ever Caron Electric has dove head first into the ocean of opportunity. These sites are a great way of keeping our customers and readers aware of all that Caron has to offer. From specials and discounts to new technology reviews or inside news about Caron Electric we are providing the means to our customers to be kept up to date.

I have compiled a list of different sites that we currently are involved with – and looking for suggestions for others you would like to see added.

Skype:  caronelectric 

Twitter: http://twitter.com/caronelectric

Facebook: http://www.facebook.com/CaronElectricInc

Myspace: http://www.myspace.com/caronelectric

Corkin: http://www.corkin.com/Profile/view.cfm?userid=46704

LinkedIn:  http://www.linkedin.com/profileviewProfile=&key=44289821&trk=tab_pro

Our profile can also be found on the following sites: Yelp, Yellowpages.com, Delicious.com, Angies List,  Workpost, Technorati.com, Digg.com, and Friendfeed

I would love to gain more friends, fans, and followers from all my customers and readers. Feel free to email me, max@caronelectric.com, with any additional sites or your username if you cannot find me I will add you directly.

Where is Donald? Locate my Caron Electric Truck Promotion

October 14, 2009
Where’s Donald – Can you locate my Caron Electric truck?

Every day through Facebook, Twitter and other social networks Caron Electric will post what cities and towns my electrician will be located. If you can locate my truck and email service@caronelectric with the street name, city or town and time of your sighting Caron Electric will send you a grab bag of schwag. A photo of my truck is also acceptable for entry. Thats right a free gift for just keeping your eyes out for my fleet.

This promotion will run from October 14, 2009 till October 30th, 2009 at 4pm. This promotion does not run during Saturday or Sundays and our base location of Adams St, Burlington MA is not applicable for entry on this promotion.


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